Frequently Asked Questions about Safety Brands and our Work Shoes and PPE
WHERE ARE YOU LOCATED?
We're a British Company and located in Birmingham, England. Everything on our web site is kept in stock and dispatched from our warehouse. No shipping from China or long delivery times here!
Our address is Unit 37, Kings Norton Trading Estate, Kings Norton, Birmingham, B38 9TS and our phone number is 0121 682 8529
HOW LONG WILL IT TAKE TO GET MY ORDER?
It depends on where you are. Orders processed online will take 1-4 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. The standard shipping offered is either Royal Mail 48 hour or Royal Mail 24 hour. Both are tracked services.
WHAT SHIPPING CARRIERS DO YOU USE?
We use Royal Mail, and local courier partners. You’ll be asked to select a delivery method during checkout.
DO YOU SHIP OVERSEAS?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
CAN I RETURN MY PURCHASE?
We always aim to make sure our customers love our work shoes and PPE, but if you do need to return an order, we’re happy to help.
You don`t need to contact us before your return . Just use second class postage from the post office for £3.10 and add your details inside the return so that we know it's from you.